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Website Hosting Technical Support - Telecommuter - technical support - job employment

JobPosting
City: Boston
Date: 06 Feb 2018
Category: Technical Support

Website hosting business looking for articulate Technical Support Representative to provide Website and DNS technical support as a full-time telecommuter. Must be able to provide both inbound and outbound phone support, as well as live chat and email-based support.

Requirements:
• Must have experience with website hosting technical support
• Must enjoy speaking with people and solving their hosting issues
• Must be able to do both inbound and outbound telephone support
• You will also provide live chat and email support
• Contribute to online knowledgebase of frequently-asked-questions
• Must have a home office with computer and high-speed internet access
• Must be a native English-speaker
• Must be based in the continental USA
• 20-40 hours per week Monday-Friday
• Occasional after-hours and weekend hours
• Pay is $20-$30/hour on a 1099 contractor basis

The below is optional but can help make you a top candidate:
• Experience in WHMCS and cPanel or equivalent
• Experience maintaining your own website or blog
• You live in the Eastern USA Time zone

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