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Technical Writer - Training and Video Specialist - writing / editing / translation - job employment

City: San francisco bay area
Date: 09 Jan 2018
Category: Writing / Editing

Agiloft Overview
Agiloft's mission is to provide flexible business process automation software solutions that help our clients scale and adapt quickly. Our suite of products includes Contract Management, ServiceDesk/ITIL, License Management, and general Workflow Management.

Job Overview
The Training and Video Specialist will join the Documentation Team responsible for online help, training, tutorials, and other user documentation for our flagship product. The Specialist will maintain and expand our existing online training course and video content. Instructional design, teaching, or other experience breaking down complex information is a prerequisite for success in this role. Documentation Team members act internally as customer advocates, voicing their perspective regarding product features, usability, and training needs.

This is a new role with potential for growth and taking our training in new directions. The right candidate can have a tremendous impact on the success of our customers, partners, and employees.

Job Responsibilities
· Create, maintain, and administer online training course materials including slides, hands-on activities, and quizzes.
· Create video walk-throughs and tutorials for training and the online help.
· Manage training enrollment. Create metrics and reports on training user demographics to measure the training program's effectiveness and reach.
· Answer questions and assist internal and external stakeholders throughout the training process.
· Edit documents for accuracy and style.
· Ensure all publication standards are met by following established procedures.
· Effectively manage your time across several projects and tasks.

· 4-year college degree and at least two years of full time work experience. Outstanding attention to detail, especially with regard to grammar and formatting.
· Minimum 1 year of work experience in technical writing, software, teaching, or related role.
· Excellent communication and interpersonal skills.
· Experience with screen-capture software and video production, e.g. Camtasia, GoAnimate, Final Cut Pro.
· Must be able to write for a diverse user base with varying levels of technical experience.
· Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.

Desired Qualifications
· Familiarity with HTML, CSS, XML, or markup.
· Experience with business software, databases, and/or web-based software.
· Demonstrated initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.

• Competitive salary
• Incentive bonuses and monthly commissions
• Referral bonuses
• Equity in a profitable and fast-growing cloud software company
• 401K plan - company matching
• Health /dental insurance
• Generous vacation
• Professional development and career growth opportunities

• Beautiful, spacious offices located right on the water
• Flexible schedule for commuters.
• Awesome team members.
• Weekly catered lunches and happy hours.
• Break rooms stocked with snacks and espresso machine

Why Agiloft
We're profitable, debt-free, and growing like crazy. Our powerful, code-free business automation software is used by more than 2 million individuals at Fortune 500 companies, startups, and government entities in dozens of industries across the globe.

To Apply
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