Award winning, certified green commercial print company is looking for a top-notch Customer Service/ Print Project Manager to add to its existing team. The successful candidate will provide superior customer service over the telephone, via email and live chat and will work as a team with one shared mission: quality customer care. In this role, you will use your communication skills to effectively foster and manage relationships both with online and visitors at the plant.
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To be successful in this role, you will need to work well within an environment with frequent interruptions and task changes. Must confidently choose the right course among competing demands and maintain a deadline driven attitude. The ideal candidate will have prior experience working with technology and assisting customers. Basic working knowledge of Photoshop, InDesign and Illustrator is a big plus; you must be very well-organized, with an acute attention to details, flexible and extremely personable. We are looking for a sharp self-starter, designer, preferably with some print or agency experience, but we are willing to train the right candidate. We believe in internal employment promotion so that for the ambitious self-starter there are always future growth opportunities.
Responsibilities & tasks:
* Provide ongoing support to customers, via phone and e-mail & live chat
* Provide accurate knowledge of our products to the customer
* Be proactive, with ability to shift and prioritize tasks at a moment's notice
* Ability to work independently, but also must be able to work in a team environment
* Handle heavy phones, while multi-tasking with on line chat and emails, maintaining a pleasant and professional demeanor
* Willingness to go above and beyond for our clients and maintain quality service at all times
* Perform other duties as assigned
You are passionate, professional & punctual about what you undertake. You're a meticulous individual who thrives in a fast-paced, ever shifting landscape of heavy telephones, shared emails and online chats. You can stay focused amid many distractions and you are not afraid to ask a co-worker for help or suggest a more efficient way to perform a task. You are constantly improving your skill set and take constructive criticism in the spirit in which it is offered. You have a strong desire to succeed and to contribute in a professional environment built upon mutual respect. You are looking for a fulfilling career, not just a job.
Bonus Points (but not required):
You have a Graphic Design and or Printing Background
You live in East Bay, Berkeley/ Oakland/ Richmond area
Full Time Benefits:
Company 401k plan
Medical & dental benefits
Paid HolidayProfessional & fun team & beautiful green office environment!
**Possibility to work at home 2 days a week/ office 3 days for the right candidate.
Email us if you fit this profile and are interested in a career position.
Please attach your resume and a cover letter about why this particular job interests you.
We would like to hire for this position by by January 15th.