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Fab Lab Technical Specialist - technical support - job employment

JobPosting
City: Boston
Date: 29 Nov 2017
Category: Technical Support

The Opportunity

New England area reseller of technical training equipment to the education market is seeking a professional, energetic and creative individual with a passion for cool technology to provide installation and technical training services for a #1 selling line of 3D printers and other digital fabrication equipment.

The Responsibilities

- Install, set-up and provide training to customers on new equipment at high schools, colleges and universities
- Provide post-sales technical support for new customers
- Develop content and conduct technical sales seminars, workshops, training sessions and presentations
- Support outside sales representatives at exhibitions for machine demonstrations or other sales related activities

The Requirements

Successful candidates will have the following attributes:
- Good problem solving skills with an electro-mechanical aptitude
- Previous teaching experience in a fab lab or makerspace
- Understand how to operate/repair 3D printers, laser engravers, CNC machines, etc.
- Experience in CAD/CAM, Corel or other design software
- Good verbal, communication, presentation and phone skills along with a customer-service-oriented and caring attitude
- High-level of proficiency with computers, networking and MS Office
- Have the ability to work independently from a home office and travel anywhere in New England
- Have the strength and fitness to work with heavy loads
- Not intimidated by technology and willing to put in the time to learn something new

Additionally, the ideal candidate will reside in the North Shore-Metro Boston area for convenient, occasional travel to our Essex, MA office. However, extensive travel (mostly day trips) will be required to other points throughout New England. Applicants must also possess a valid driver's license with a clean driving record.

The Reward

- Health insurance
- Retirement plan
- Bonus incentives
- Paid Vacation
- Paid training
- Company vehicle/allowance
- Cell phone/allowance
- Competitive wages

We are a small, well-established, professional organization, seeking a charismatic individual who believes that hard-work and determination should be rewarded. For an overview of our company and products, please visit our website at www.aetlabs.com
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