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Technology Sports Platform - Customer Experience Specialist - technical support - job employment

City: Seattle-tacoma
Date: 11 Oct 2017
Category: Technical Support

Job Overview

Come join a young fast paced group of individuals who are becoming the backbone of youth team sports organizations around the world, by building the most capable and easy to use platform and dedicated team that acts as an extension of our customer's organizations. As a Customer Experience Specialist you will play a key role in living out our mission providing dedicated support to our customers via email and phone. We're looking for an eye for detail and the desire to help make our customer's lives easier, as well as a basic knowledge of WordPress and the Microsoft Suite.

Primary Responsibilities

- Resolve product or service problems within the given time limits by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare customer reports based off the customers needs and requests
- Manage large amounts of incoming calls, while utilizing proper phone etiquette
- Understand and identify the needs customers' needs to provide top tier customer service
- Help out fellow team members utilizing personal strengths
- Update websites through WordPress
- Suggest solutions throughout the product
- Utilize technology to handle high call and chat volumes
- Work with customer experience manager to ensure all customer inquires are being handled properly and in a timely manner

Job Requirements

- Positive Attitude
- Detailed Oriented
- Strong Communication Skills
- Ability to prioritize and manage time
- High school diploma or equivalent
- Basic knowledge of WordPress
- 40/hours per week
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