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Information Technology-Level I Tech Support - systems / networking - operations job employment

JobPosting
City: Phoenix
Date: 22 Sep 2017
Category: Systems / Network

Apply Now: http://careerwebapp.us/information-technology-level-i-tech-support-4

InTegriLogic Corp. is a fast growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup.

We are looking for a Level I Service Desk Technician to provide on-site and remote support for our clients mainly in Arizona, but remotely in other states as well. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you!


Qualifications:

A history of providing phenomenal service to customers
Passion for learning new technology
Ability to communicate effectively with both technical and non-technical customers
Self-driven with high levels of personal responsibility
Ability to keep cool and collected when dealing with critical issues
High sense of urgency
Attention to detail
Professional and Polite
Outstanding problem solving and critical thinking skills
Excellent interpersonal, written, and oral communication skills
Type 30 to 40 words per minute
2+ years' experience configuring and repairing Microsoft Windows-based computers including:
Windows Desktop Operating Systems from WinXP to most current version
Windows Server Operating Systems from Windows Server 2003 to most current version
Office versions from Office 2003 to most current version
Basic experience with Microsoft Active Directory Users & Computers


Additional desired qualifications:

A+ Technical Certification or equivalent experience required
Experience with ConnectWise suite of management tools
Networking equipment configuration from such vendors as Cisco, SonicWall, and Ruckus

Responsibilities:

Provide remote and on-site technical support for our clients
Watch for and identify things that can be improved for our clients through training, hardware, or software
Provide user account support in Microsoft Active Directory
Configure, service, and repair Windows-based computers
Configure networking, hardware, and software
Troubleshoot and resolve networking, hardware, and software issues
Printer troubleshooting and configuration
Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
Maintain IT-related asset inventory for clients
Serving as primary contact for 3rd party vendors
Maintain high level of customer satisfaction
Adhere to quality standards set by company
Represent company in a professional and ethical manner
Benefits and Compensation:

Compensation: $17-$22/hour depending on experience
Medical, Dental, Vision, and Life insurance
401k retirement participation
12 Days PTO in year one in addition to 8 paid holidays per year
Training for various certifications
Apply Now: http://careerwebapp.us/information-technology-level-i-tech-support-4
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