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Software Training and Technical Support - technical support - job employment

City: San francisco bay area
Date: 04 Aug 2017
Category: Technical Support

Provide software training for a variety of end-users and mixed skill levels in both classroom and one-on-one settings.

Will be responsible for troubleshooting and resolving client issues reported through phone.

Create "train the trainer" programs for managers to assist in the training of their frontline staff in the key software applications.

Create, distribute and review streamlined user guides along with tools & tips quick reference materials
Translate technical software terms and processes for ease of use by non-technical users.

A "Super User" in all key operating systems; demonstrate a high level of proficiency and ability to problem solve


The primary duty is to provide customer support and webinar training for our SAAS based electronic submission software in life science industry.

Able to conduct telephone support.

Able to prioritize and manage multiple tasks, act independently and exercise good judgment.

Able to learn new electronic submission software.

Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions.

Extensive use of software systems.

Excellent spoken and written communication skills, public presentation skills.

Excellent troubleshooting skills

Positive client focused attitude

Bachelor's Degree (or comparable) in Software Engineer, Regulatory Affairs, Training & Development, Education and/or a field related to Behavioral Sciences.

We are a team oriented company, who provides training and opportunities for growth. If you are interested and qualified, please provide your cover letter, resume, salary history, and salary requirements

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