Abaxis provides leading edge technology, tools and services that support best medical practices, enabling physicians and veterinarians to respond to the health needs of their clients at the point of care while operating economical and profitable practices. Abaxis is headquartered in northern California, USA, and conducts operations around the world.
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We are seeking veterinary technicians with any of the following experience: hands on experience with laboratory point of care analyzers, Practice Management software, veterinary techniques and procedures, clinical knowledge of common disease states, sample handling, education, training, troubleshooting. Abaxis experience a plus!
This opportunity involves working in a call center based in Union City, CA supporting our end users on the Abaxis products and analyzers (chemistry, hematology, coagulation, rapid diagnostics). Work from home/telecommuting will be considered for non- local qualified applicants with relevant experience.
To apply, please use the following link, create a user log in, and then follow prompts to apply.
Technical Support Representative Job Description
The Technical Support Representative will provide telephone support to veterinary clinics, research facilities, veterinary academic settings, end users, and distribution partners in the areas of chemistry, hematology, coagulation, rapid diagnostics, and instrumentation. They must satisfactorily address product complaints, resolve customer issues in a timely manner, and be able document complaint in complaint handling database. By addressing and resolving complaints with end user accounts they can maintain satisfaction with current products.
â€¢ Handle high volume of incoming technical support calls from Abaxis veterinary business customers and field sales reps while accurately documenting the details of each call in a contact database. Follow up with customers as needed.
â€¢ Trouble shoot, document, place orders, and process product failures according to procedures
â€¢ Work cooperatively with Product Specialists, Product Managers, and distribution partners to identify root cause of problem.
â€¢ Identify trends in customer satisfaction or dissatisfaction and escalate as appropriate.
â€¢ Educate customers about methodology, features and benefits, and technical application to improve product performance and customer satisfaction.
â€¢ Initiate follow up calls for installation survey, product notification, and software updates.
â€¢ Monitor call volume via Contact Client Center; manage tasks and projects while providing optimal phone coverage
â€¢ Contribute positively to a team environment and provide backup coverage when necessary, including 24/7 on-call support.
â€¢ Prepare and review product support information.
â€¢ Participate on product development or marketing teams to provide the voice of the customer.
â€¢ Occasionally travel to customer sites to provide support, installation, and training.
â€¢ Occasionally attend tradeshows and conventions.
â€¢ Adhere to schedule.
â€¢ Present a professional image at all times.
â€¢ Perform other duties as assigned.
â€¢ An equivalent combination or education, training, and experience will be considered
â€¢ Minimum of Associate Degree, preference given to Science
â€¢ B.S. Degree in Scientific Field preferred
â€¢ Experience in veterinary technology, laboratory technology, medical/nursing field preferred
â€¢ Excellent telephone manner
â€¢ Basic computer skills (ie. Microsoft Office, Data Entry)
â€¢ Team player
â€¢ Occasional overnight travel is required for training, seminars, tradeshows and customer visits
Veterinary / Veterinary Technician / Veterinary Tech / Vet Technician / Vet Tech / LVT / CVT / Vet Assistant