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Mobile Game Community Manager - art / media / design - job employment

JobPosting
City: Portland
Date: 02 Aug 2017
Category: Art / Media / Design

Truly Social Games is a Mobile Entertainment Company proudly based in Portland. We're small but we're not a start up! We're more of a continuation of sorts! Truly Social Games or as we call it TSG is growing and growing fast! We are a fully funded Video Game Development and Publishing studio that has its sites set very high! We're about to 'Globally' launch our very first title called 'Planet Gold Rush' www.planetgoldrush.com; which is one of several titles that are in the works at this time. So basically we are going for it and not F'n around. We are 20+ year industry veterans who have come together to create 'FUN' mobile games that set industry standard and stand out in a sea of mediocrity.

We're looking for a 'CREATIVE' Community Manager who is not afraid to do things different and set new trends getting our game out there. We don't mind being Trail Blazers because we are not followers; we break new ground so we expect our Community Manager to understand this and embrace it as our Company Culture. We're lose but we're very professional in what we do and again we expect this from our Community Manager.

So, do you consider feedback a gift? Are you passionate about games and creating the best possible experience for our customers? If yes, you may be our next Community Manager, better yet Community Champion!

We are looking for someone to represent the point of view of our customers to our team and to manage all communications with our customer base. You'll be the friendly, responsive, knowledgeable, and the enthusiastic voice of truly Social Games for our soon to be loyal community.

Responsibilities:
Own the communication and support with our game community
Be responsible for tracking and responding to all customer feedback in a timely and professional manner
Develop and manage customer forums
Manage content and communications for various social channels, such as Facebook, Twitter, Instagram, Twitch, and YouTube
Create written, visual, and live streamed content to educate our players and enrich their experiences
Build strong relationships with our most loyal players to keep them engaged and communicate upcoming features and updates
Help create events, contests, and marketing promotions to keep players engaged and expand the community
Deliver important feedback from the community feedback to the QA and product teams
Coordinate with PR and marketing teams to maintain consistent messaging
Develop a long-term community support strategy in collaboration with our existing team
Manage and run customer support database and tools and maintain relationship with vendors

Requirements:
3-5 years of relevant experience
Excellent verbal and written communication skills, including excelling at communicating with diverse (and sometimes challenging) personalities
Active user of social media channels, including Facebook, Twitter, Instagram, Etc.
Ability to consider and analyze qualitative and quantitative data to inform decisions and support suggestions
Eagerness to meet and exceed objectives and take on more responsibility
Excited to help build our company in a fast paced start-up type role
Familiar and excited about the core games space of MOBILE AND FUN!

This job will initially start with a 3 month contract and if all goes well will move to F/T and Salary relatively quickly. This job also has the option of working from home and telecommute.

Truly Social Games is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status..
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